FAQ
Welcome to the AArcobs LLC website (hereinafter referred to as the “Site”). To help you better understand our products and services, we have compiled some frequently asked questions and their answers. We hope this information is helpful.
- Order-Related Questions
How do I place an order?
You can browse our website, select the products you want, add them to your shopping cart, and then proceed to checkout to make your payment.
How do I confirm my order?
After placing an order, you will receive an email confirming your order, including the order number and purchase details. - Payment Methods
What payment methods are supported?
We accept a variety of payment methods, including credit cards, debit cards, and PayPal. You can select the payment method that suits you during checkout.
Is my payment information secure?
We use advanced encryption technology to ensure the security of your payment information and personal data. Transactions on our website are secure. - Shipping and Delivery
How long does it take for my order to be shipped?
All orders will be shipped within 1-3 business days after payment is confirmed. The specific shipping time depends on inventory availability and order volume.
What is the estimated shipping time?
Domestic orders typically arrive within 3-7 business days, while international orders may take 7-14 business days to arrive, depending on the destination. - Return and Exchange Policy
How do I request a refund or exchange?
If you are not satisfied with your purchase, please contact us by email within 30 days of receiving your item, stating the reason for your refund or exchange. Please ensure the item is unused and in its original packaging.
How long does it take to process a refund?
After reviewing your request, we will process your refund within 7 business days and refund the amount to the original payment method. - Product Issues
How is product quality guaranteed?
We are committed to providing high-quality pet products. All products are rigorously screened and quality-tested to meet the needs of pets and their owners.
What if the product is defective?
If the product you received has a manufacturing defect or other problem, please contact us within 30 days of receiving your item and we will provide a solution. - Customer Support
What if I have additional questions?
If you have any further questions about our products or services, please feel free to contact us at support@aarcobsupplies.online. Our customer service team is happy to assist you.
Thank you for choosing AArcobs LLC. We look forward to providing you and your pet with the best possible product and service experience!